Problem with MAC's moving around in School

[jan_boje]

We have about 4000 student using a Macbook Pro, Macbook Air. About 10% of those have problem when they change classroom. the Mac's is still connecting to the classroom they come from.

We have set "radio and rates" on 5.0 GHz to basic 24Mbps and up.

Our solution is to disable wireless og the client and on again.

Can we do anything to impove this in our configuration, radio profiles or ??

Our accesspoint is AP250 and AP370 with Hivemanager Classic.

Jan Boje

[samantha_lynn]

That's higher than I would have recommended going to all at once, but if you've already been there and your connections aren't failing then you should be fine with 25, and if you wanted to try 27 that shouldn't be too drastic a shift to block healthy connections all at once. If you've noticed that sometimes you have trouble connecting and have to try a couple times, I wouldn't recommend going any higher than where you are now.

[jan_boje]

Thanks for the answer.

our SNR is set to 25dB, is that to much

[samantha_lynn]

Another way to influence stronger connections between the AP and client device, to encourage a client to connect to an AP that is closer to them, would be to adjust the Weak SNR Probe response. This is done in the Radio Profile, under the Optimizing Management Traffic Settings section.

You would want to check the box next to "Selectively respond to probe requests if the SNR is stronger than the weak SNR threshold", then adjust the Weak SNR threshold. An SNR of 10 dB or lower is generally considered poor and an SNR of 25 dB or greater is generally considered good, with the default being 15 dB.

I would be very careful when adjusting this setting. If you adjust too far in either direction, you would block healthy connections. I would adjust by 1 or 2 dB per test, so for the first test maybe go up only as far as 17. This will encourage APs to respond to clients with strong signals, so the clients should be passed to an AP that is closer by the client when they move locations.