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Release AP: Error 9 The device appears to be in use by another VIQ

Release AP: Error 9 The device appears to be in use by another VIQ

colinmc11
New Contributor

Hello,

Could the following serial numbers be released please?

02301503142054
02301503142030
02301503142232
02301503141414
02301503140661

Many thanks,

1 ACCEPTED SOLUTION

SamPirok
Community Manager Community Manager
Community Manager

Hello, thank you for reaching out about this issue. This is normally something I can help with, but unfortunately the server we need to clear those old records from is giving me an error when I try to free up your devices. This means we'll need a dev ops ticket, which means you'd want to open a support ticket with Extreme and they'll take it from there. Sorry I couldn't be more helpful here. 

View solution in original post

1 REPLY 1

SamPirok
Community Manager Community Manager
Community Manager

Hello, thank you for reaching out about this issue. This is normally something I can help with, but unfortunately the server we need to clear those old records from is giving me an error when I try to free up your devices. This means we'll need a dev ops ticket, which means you'd want to open a support ticket with Extreme and they'll take it from there. Sorry I couldn't be more helpful here. 

GTM-P2G8KFN