07-01-2023 07:01 PM
Hi, I found out that we can use Extreme Cloud IQ Connect free tier to manage Aerohive AP350 in limited fashion. I tried to add one of the AP350 but get error message "The device appears to be in use by another VIQ." I have about 159 wireless access point. I have the VIQ info but I am not sure how to remove the device from that VIQ. Please advice. Thanks for your time.
Solved! Go to Solution.
07-22-2023 03:38 PM
07-10-2023 09:05 AM
You can call support and provide those serial numbers, or you can send the serial numbers to me at community@extremenetworks.com, and I can assist you as well.
07-22-2023 03:38 PM
07-04-2023 07:13 AM
We are the owner of these APS and I have the entitlement key and VHQ info for the Aerohive ap
07-02-2023 10:14 AM
Hello,
You would have to check the box for the ap in the old VIQ you wish to remove it from, then click the trash icon, or go to actions > manage > unmanage
This will free it from the old instance to allow you to associate it with your new current instance.