Transfer Aerohive AP350 to Extreme Cloud IQ Connect "The device appears to be in use by another VIQ"

[kkurniawan]

Hi, I found out that we can use Extreme Cloud IQ Connect free tier to manage Aerohive AP350 in limited fashion.  I tried to add one of the AP350 but get error message "The device appears to be in use by another VIQ."  I have about 159 wireless access point.  I have the VIQ info but I am not sure how to remove the device from that VIQ.  Please advice.  Thanks for your time.

[SamPirok]

You can call support and provide those serial numbers, or you can send the serial numbers to me at community@extremenetworks.com, and I can assist you as well. 

[kkurniawan · Accepted solution]

Thank you Sam.  I have emailed the serial numbers to community@extremenetworks.com

[kkurniawan]

We are the owner of these APS and I have the entitlement key and VHQ info for the Aerohive ap

[AreckD]

Hello,

You would have to check the box for the ap in the old VIQ you wish to remove it from, then click the trash icon, or go to actions > manage > unmanage

This will free it from the old instance to allow you to associate it with your new current instance.