Transfer Aerohive AP350 to Extreme Cloud IQ Connect "The device appears to be in use by another VIQ"

[kkurniawan]

Hi, I found out that we can use Extreme Cloud IQ Connect free tier to manage Aerohive AP350 in limited fashion.  I tried to add one of the AP350 but get error message "The device appears to be in use by another VIQ."  I have about 159 wireless access point.  I have the VIQ info but I am not sure how to remove the device from that VIQ.  Please advice.  Thanks for your time.

[kkurniawan]

Thank you for your reply.  Sorry for not being clear describing the issue.  We have Aerohive AP but the subscription expire.  I created Extreme cloud iq account but I did not get a chance to migrate the access point.  When I login to Aerohive portal, I no longer see the access point.  I also not able to see the access point on the extreme portal.  So I assume somewhere on the backend, I have the old VIQ.  If I call support and provide the serial number and MAC address of the access point, can support team help remove the old VIQ?