Extreme Networks

fdn · ‎10-18-2018

Hi, we are trying to unable email service settings.

We are able to conduct a email test which is successful.

Then, we click on the button "Update" and we get the message "Email notification settings were updated successfully."

However, "Email Service Settings" then goes unckecked.

Have you ever met this kind of problem ? Should we active something more to allow Email service ?

Thanks in advance for your help.

fdn · ‎10-22-2018

Hi,

the email test works flawlessly and I've received some system mails when checking nearly all the boxes in this interface.

I've understood my mistake for emailing PPSK key, I was thinking that the mail was automatically sent when adding an email to the key. In fact, we have to update the PPSK key with the email address and then check again the PPSK key checkbox and select Email PPSK.

Sorry for the lack of understanding (maybe something could be done about the usage of the checkbox in email service settings which is, I think, not so clear) and thanks for your help.

Best Regards,

View solution in original post

fdn · ‎10-18-2018

Thanks for this quick follow-up, I've uploaded a video capture.

Best Regards,

samantha_lynn · ‎10-18-2018

Could you email a video or screen shots of this behavior to communityhelp@aerohive.com so I can try to replicate it in our lab for you?

Extreme Networks

Unable to activate Email Service

Unable to activate Email Service