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Unable to login successfully using custom CWP.

Unable to login successfully using custom CWP.

robert_davies
New Contributor

We have created a custom CWP using 'import html' The captive web portal has been applied to a test policy which has one of our 'APs' assigned. The problem we are having is.. we have four fields that guests use to fill in their information in order to login. We have set the first three fields as 'required' and the fourth field as not required. Once this has been set and applied to the AP, when a guest fills in the captive portal information they have to fill information into all four fields in order to be successful. If you do not fill in the fourth field you are prompted that you must fill all the required details. Has anybody else seen this before? My custom files have been sent to our support company who applied it to their system. They say it is fine and can gain access without entering the fourth field. I have run 'clear web-directory' whilst ssh to the AP and then done a full update and restart. Still no joy.

8 REPLIES 8

samantha_lynn
Esteemed Contributor III

Yes, I'm sorry for the delay here but thank you for sending over that file. I am waiting to review it with a colleague just to make sure I'm not missing anything. I'll update you as soon as I know more. Thank you for your patience while we look in to this for you.

robert_davies
New Contributor

Hi Sam

 

Did you receive the file?

 

Regards

robert_davies
New Contributor

Hi Sam

 

I have just emailed you the file. Thanks for looking at this.

 

Regards

samantha_lynn
Esteemed Contributor III

That sounds like an issue with the html code. If you'd like to send me the code you are working with, we can take a look to see if we find anything that might cause this issue. My email is communityhelp@aerohive.com.

GTM-P2G8KFN