Upgrade from 19.5.1.7 to 20.1.3.2 freeze at 3% Verify image

[juergen_dannewi]

Upgrade from 19.5.1.7 to 20.1.3.2 freeze at 3% Verify image

[Asta-Noor]

We experienced a similar issue during an upgrade where the verification process appeared to freeze at a very low percentage. In our case, checking the installation logs and verifying system resources helped identify the bottleneck. It may also be worth confirming that the upgrade package isn't corrupted and that all prerequisites for the target version are met. If possible, share any relevant log entries from the point where the verification stalls just like call sms bomber, as they may provide more clues about the root cause.

[jennymartin]

Thanks for reporting this issue.

A freeze at 3% during “Verify image” while upgrading from 19.5.1.7 to 20.1.3.2 usually indicates a problem with the verification step rather than the download itself. Here are a few things you can try:

• Make sure the device has a stable internet connection before starting the upgrade again
• Restart the device and retry the update process
• Check available storage space, as insufficient space can sometimes cause verification to hang
• If possible, temporarily disable any security/antivirus tools that might interfere with the verification step
• Try downloading the update package again in case the current file is corrupted

If the issue continues after these steps, it may be worth rolling back to the previous stable version and contacting support with logs so the team can investigate the verification freeze in more detail.

Let me know if you need help with any of the steps.

[Asta-Noor]

This kind of freeze during an upgrade (especially at “Verify image”) is usually related to corrupted package files, storage read/write delays, or an interrupted update process. In many cases, re-downloading the update package or clearing temporary cache resolves the issue.

When these long update processes get stuck, it’s also common for users to step away for a while since there’s not much that can be done during verification stages. Some people use that downtime to quickly grab a snack or check something light online sites like daveshotchicknmenu are sometimes used just to decide fast meal options before getting back to troubleshooting.

After that, retrying the update with a stable connection often helps the process complete successfully.

[juergen_dannewi]

Hi,

I´ve restarted the appliance and installed the upgrade successful.

Thanks for your support!

Jürgen