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We have AP 150 with os 10.0r7a. AP gets disconnected fm cloud & does not work. Switch interface is up but can not ping to device. Consoling gives blank screen. After shut/ no shut from on switch interface AP boots properly for some time & goes down a

We have AP 150 with os 10.0r7a. AP gets disconnected fm cloud & does not work. Switch interface is up but can not ping to device. Consoling gives blank screen. After shut/ no shut from on switch interface AP boots properly for some time & goes down a

m_idris
New Contributor

19-10-09 18:52:16 notice -ah_cli_ui: security: Admin "<admin>" successfully logged in

19-10-09 18:52:03 err   ah_dcd: wifi1: A high interference alert was raised.

19-10-09 18:52:03 err   ah_dcd: wifi0: A high interference alert was raised.

19-10-09 18:51:50 err   crond[3691]: time disparity of 42078 minutes detected

19-9-10 13:33:34 err   ah_scd: aaa: ah_radsec_cddt_send_elct_msg:error happen when send msg.

19-9-10 13:33:33 err   ah_scd: aaa: ah_radsec_cddt_send_elct_msg:error happen when send msg.

19-9-10 13:33:26 notice ah_top: system: System is initialized

19-9-10 13:33:05 notice snmpd: add community "hivecommunity" to security list

19-9-10 13:32:46 notice last message repeated 8 times

19-9-10 13:32:46 notice fed: switching: The MAC policy "<ABC-MAC>" was modified

19-9-10 13:32:46 notice fed: switching: A new MAC policy, "<ABC-MAC>", was added

19-9-10 13:32:46 notice last message repeated 4 times

19-9-10 13:32:46 notice fed: switching: The MAC policy "<XYZ-Mac-Filter>" was modified

19-9-10 13:32:46 notice fed: switching: A new MAC policy, "<XYZ-Mac-Filter>", was added

19-9-10 13:32:46 notice ah_scd: devmgmt: The time zone for the device was reset to <GMT+4:00>

19-9-10 14:15:05 err   amrp2: system: send event "statistics recv event to amrp"(107) with size 5996, exceed the threshold 6000, ohhhhhh!

19-9-10 14:10:17 notice -ah_cli_ui: security: Admin "<admin>" successfully logged in

20 REPLIES 20

samantha_lynn
Esteemed Contributor III

Thank you for that screen shot. Would you be able to add me as an external user to your ExtremeCloud IQ instance temporarily so I can take a look at a few things? If you'd like to add me, please use the email address spirok@extremenetworks.com. This guide reviews how to add an external user and how to find your Organization name, which I will need to find your instance in particular: https://thehivecommunity.aerohive.com/s/article/Allowing-Support-Access-to-HiveManager

m_idris
New Contributor

If I click on above message it takes me to the alarms page below:

m_idris
New Contributor

If I click on above message it takes me to the alarms page below:

samantha_lynn
Esteemed Contributor III

If you click on the device update failed message, what error message do you see?

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