We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

[AnonymousM]

We have just purchased 25 Aerohive AP250 but was only able to onboard 7 on the portal. With the 5 or 6 others that I've so far tried, I keep getting this error "The product type for the device does not exist", which is really strange.

[samantha_lynn]

Yes, if you click on the silhouette icon> Global Settings> Account Management> When you make a new user account, you can set the Role to Observer, which will give them read-only access to the HiveManager. Is that what you were looking for?

[AnonymousM]

Many thanks guys.

Please is it possible to create a read-only access to the portal for our client?

Kind regards,
Ade.

[samantha_lynn]

As long as the field is editable, you are able to make changes to that setting. If you push a complete configuration update out to the APs, you can be sure they are using the latest configuration settings. I would check the running configuration (show run) to make sure the right configuration settings are being pushed to the AP.

[AnonymousM]

OkI thought so too. But does this apply to the lease as well? Although I’ve changed from 2 days to 6 hours and performed an update but not sure if it’s really working yet.

Is there a command I can run on the AP CLI to check dhcp lease or all clients on lease please?

Regards,
Ade.