We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis

[di]

We hv 2 set AP230 suddenly no WiFi signal on this morning, I have to check our internet line and router is working fine, AP status in Heriohive portal it said the interface is down, kindly advise how to fix the problem. Regards, Dennis

[ashley_finch]

Hi Dennis,

I'm not seeing the attached outputs unfortunately!

[di]

Hi Finch,

Attached is more screen cap of two AP.

Dennis

[di]

Hi Finch,


Thanks for your fast reply, I have to try your solution Monitor > select APs > modify > change admin state to up > Save > select APs again > upload and activate configuration.
But no luck. Please refer my attached of my two AP status for your information.

Dennis

[ashley_finch]

Hello,

I presume you mean WiFi interface down rather than the AP? If not could you screenshot?

To turn this back on, it depends on the platform you're using (https://thehivecommunity.aerohive.com/s/article/Which-HiveManager-Platform-am-I-using)

Classic:

Monitor > select APs > modify > change admin state to up > Save > select APs again > upload and activate configuration.

NG:

Monitor > select APs > edit > interface settings > wireless interfaces > change the radio status to on > save > update > delta configuration update.

However, these shouldn't have just changed by themselves, is there anyone who may have had access to change this?