I just responded to your other post on this issue, but just in case you see this first I've copied that information over to this discussion. I'm sorry for the rocky start here. I checked your user record and it looks like you are in the correct profile to allow you to make a case. I just tested with your user record and we were able to open the case creation page. Could you test again for me? If you want to reach me directly to work on this, please feel free to email communityhelp@aerohive.com.
