Password recovery

[phamdangvu]

Hi all,

I tried to reset the root password for my switch but I got this from the boot console, could someone help me out with the recovery string please:

1) Start system.
2) Recover password.
3) Enter command shell.

Option? 2

Send the following string to Customer Support for password recovery:

xz6WtW6po6.eIVIyKTMagg==

Many thanks,

Vu

[Michael_Morey · Accepted solution]

That prompt is for the boot prom password recovery, not the root password.

Please look into the following article:

https://extreme-networks.my.site.com/ExtrArticleDetail?an=000085584

Thanks,