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Foundry\Brocade Support

Foundry\Brocade Support

Mike_Hammett
New Contributor

‎11-19-2017 01:55 AM

Where do I go for discussions\documentation\downloads for Foundry (or even Brocade) gear? Brocade sends us to Extreme's site and Extreme doesn't have anything useful to say about it.
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14 REPLIES 14

Drew_C
Valued Contributor III
In response to kjstech

‎01-15-2018 04:55 PM

Update -TurboIron cases are not supported by Extreme. They have to be routed to Arris. Please call this number 855-782-5871, and they will be able to assist.

The case will need to be opened on the Extreme portal so that it can be worked by the switching support team that came over from Brocade.
I'll have to ask around about assets. It's my understanding that they will show up, but older products with no warranty or support may not- this is something I'm not sure of though.
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Bernardo_Vallad
Extreme Employee

‎01-03-2018 03:32 PM

Any news concerning where to download FW images for Brocade gear?
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Bernardo_Vallad
Extreme Employee
In response to Bernardo_Vallad

‎01-03-2018 03:32 PM

Thanks Drew!
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Drew_C
Valued Contributor III
In response to Bernardo_Vallad

‎01-03-2018 03:32 PM

It's my understanding that downloads for SRA products will be available on Extreme's portal on January 15th.
Brocade Support Integration End User FAQ
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Drew_C
Valued Contributor III

‎11-20-2017 02:56 PM

I'm going to be posting an FAQ document to the knowledge base later today or tomorrow that will cover questions like this. In short, Brocade still handles all support requests until January 15, 2018.
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GTM-P2G8KFN