Hi @Neompx, thanks for reaching out. I see that device is currently registered to a different user, we’ll need to get approval from the original owner before we can transfer this device to you in our system. I’ve emailed the original owner now, I’ll let you know as soon as I hear back. If you are still in contact with the original owner and can encourage them to answer my email, that might help move things along a bit here. I appreciate your patience in the mean time.