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Need to Release AP: Error 9 The device appears to be in use by another VIQ

Need to Release AP: Error 9 The device appears to be in use by another VIQ

Surterre
New Contributor II

Need assistance releasing two serial numbers from former cloud please so that they may be added to new setup:

 

e10fb174f4284696b31dabb7dd243754_5c24ff04-26fa-46c8-b7f7-7101af77d2ed.jpg

 

1 ACCEPTED SOLUTION

Surterre
New Contributor II

This topic can now be closed as the serial numbers have been released (thank you, Sam!)

View solution in original post

6 REPLIES 6

SamPirok
Community Manager Community Manager
Community Manager

Hi @colinmc11, thanks for providing that serial number, that device should now be free to add to your inventory. Please let me know if I can help with anything else.  

colinmc11
New Contributor

Hello, 

Would you be able to release 02301405161958 please?

Many Thanks, 

SamPirok
Community Manager Community Manager
Community Manager

Hi @Neompx, thanks for reaching out. I see that device is currently registered to a different user, we’ll need to get approval from the original owner before we can transfer this device to you in our system. I’ve emailed the original owner now, I’ll let you know as soon as I hear back. If you are still in contact with the original owner and can encourage them to answer my email, that might help move things along a bit here. I appreciate your patience in the mean time. 

Neompx
New Contributor II
  • 01221703234947  A stake record of the device was found in the redirector.

please Help me.

Thanks

GTM-P2G8KFN