Hi Sander, those are all great questions. Extreme Networks does not recommend purchasing Extreme products from anyone other than an Extreme partner or distributor. Buying ‘grey market’ devices from previous owners comes with some risk of delays in getting to use the device, some of which you’ve already outlined. To go through this step by step:
If the original owner goes in to their ExtremeCloud IQ instance and removes these devices from their inventory completely, you will be able to add them to your own inventory. This would require no assistance from this forum or technical support.
If the original owner does not do this before they sell the devices, you can either open a support case or come to this community, provide the serial numbers in question, and we will reach out to the original owner to get a transfer of ownership approval.
If we’re unable to reach the original owner, I will go to the original owner’s +account team in Extreme to see if they can give us approval to remove the device from it’s previous registration.
If the account team can’t help us, you would need to reach out to your local sales engineer to begin their transfer of ownership process without contact from the original owner. If we get to this step, I can find a local SE for you to reach out to.
So that’s all the possibilities regarding transferring ownership of the device to you. As for configuration, you can try to configure the devices via the CLI, but that isn’t something we can support fully so you’d be doing a lot of manual work with very little support and a lot of room for error. Instead, I’d recommend using our free ExtremeCloud IQ platform. It’s a limited feature platform, but has all the basic functions for you and is free to use for life. This guide reviews how to register for ExtremeCloud IQ Connect. You could also keep the devices on the latest firmware when using Connect as well. You would need to get the devices up to at least firmware version 6.5r3 to manage them in Connect, but I can help you with that too if you need.
