A stake record of the device was found in the redirector.

[NguyenQ]

Hi All,
I have problem with my customer, i cant fix issue
This is my Wifi Aerohive AP122 when add cloud notification is "A stake record of the device was found in the redirector."
please help me, thank you 

[SamPirok]

Hi Cameron, thanks for letting me know, I was able to find the old records for that device and reach out to the previous owner. As soon as we get permission to move this device, I'll remove those old records and let you know when it's free to add to your inventory. Please feel free to check in with me here anytime for an update.

[CameronK]

Good afternoon Sam,

Thank you for all of your assistance, can you please provide an update on the status of this request?

[SamPirok]

Hi Cameron, I sent you a direct message yesterday, did you receive it?

[NguyenQ]

Hi Sam, Nice to meet you, i finished configuration my device, currently user AP very good

[SamPirok]

Thank you for your patience, that device should now be free to add to your inventory. Please let me know if I can assist with anything else or if you have any further issues onboarding this device.