Azara to ExtremeCloud Subscription license?

[Son_Nguyen2]

Hi everyone,

What is the service part I need to purchase for using ExtremeCloud Subscription with the WiNG APs in new version 4.11 like azara service part?
It is not shown clearly in the ExtremeCloud datasheet,

Thanks so much.

[Bin]

Hi Son,
Let me contact with our internal team and request to update our datasheet.

What is your product part number, for example, AP-7532-67030-WR?
How many years Subscription do you need for the hardware replacement and software?

Best regards
Bin

[Bin]

Hi, Son

Glad to help you. Please have a nice day.

Best regards,
Bin

[Son_Nguyen2]

Hi Bin,

A very clear answer, thank you so much.

[Bin]

Hi Son,

Thank you for your reply.

There are only two Subscription Level for ExtremeCloud.

• Basic subscription includes Expert support
• Basic subscription includes Expert support and advanced hardware replacement

Back to your question, which ExtremeCloud subscription do you need to select?
Well, that is depends on what kind of service your customer / you request.

If your customer / you only requests Basic subscription includes Expert support from our TAC for 1 year, then you could select "91000-H30878: ExtremeWorks IYR TAC and OS for the AP-7502-67030-WR"

But, If your customer / you requests Basic subscription includes Expert support from our TAC + NBD(Next Business Day) AHR(dvanced hardware replacement) for 1 year, then you could choose "91004-H30878: ExtremeWorks 1YR TAC and OS with NBD AHR for the AP-7502-67030-WR"

The same story is on "91007-H30878" or "91008-H30878".

As summary, you only need to select one of service part numbers based on what kind of service you request, not all of them.

Best regards,
Bin