Device is already onboarded

[NguyenQ]

i have 1 aerohive AP122 no long time use, now i add ap to cloud extremeiq however problem is "Device is already onboarded"
everybody please help me remove device, thank you !
S/N: 01221702259843
Model: AP122

[NguyenQ]

Hi SAM,

That is exactly, ngominhtrungit@gmail.com. This is 1 IT staff of my company, now you off

[SamPirok]

I have sent you a private message with additional information just now to help narrow down which email address you'll want to check.

[NguyenQ]

"I see this device currently registered to a different owner in  our system" I am the owner, but I forgot the account to register the device, can you help me to know 1 word in the email account to register the device?

[SamPirok · Accepted solution]

Hello, thank you for providing that picture for us. I see this device currently registered to a different owner in  our system, we'll need to get their permission to remove it from their inventory before we can free this device up for you. I have reached out to the original owner now, I will let you know as soon as I hear back from them. Please feel free to check in with me any time for an update.

My apologies for the long wait on your other post regarding this AP, I was out of the office all last week. I appreciate your patience.