i have 1 aerohive AP122 no long time use, now i add ap to cloud extremeiq however problem is "Device is already onboarded" everybody please help me remove device, thank you ! S/N: 01221702259843 Model: AP122
Hello, thank you for providing that picture for us. I see this device currently registered to a different owner in our system, we'll need to get their permission to remove it from their inventory before we can free this device up for you. I have reached out to the original owner now, I will let you know as soon as I hear back from them. Please feel free to check in with me any time for an update.
My apologies for the long wait on your other post regarding this AP, I was out of the office all last week. I appreciate your patience.
"I see this device currently registered to a different owner in our system" I am the owner, but I forgot the account to register the device, can you help me to know 1 word in the email account to register the device?
Hello, thank you for providing that picture for us. I see this device currently registered to a different owner in our system, we'll need to get their permission to remove it from their inventory before we can free this device up for you. I have reached out to the original owner now, I will let you know as soon as I hear back from them. Please feel free to check in with me any time for an update.
My apologies for the long wait on your other post regarding this AP, I was out of the office all last week. I appreciate your patience.
GTM-P2G8KFN
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