Extreme Defender - manual onboarding issue

[Ronald_Dvorak]

The manual onboarding requires the AP SN# with 14 or 16 chars BUT the AP SN# is only 10 chars long ?

I've checked another one of my 3912 which is connected to my lab V2110 and it looks like because "reasonX" 00000 is added to the SN# that is printed on the AP and box.

It would make sense to either print the correct SN# on the box/AP or change the Defender app to support the short SN# that is visible on the box/AP.

-Ron

[Rodney_Lacroix · Accepted solution]

This will be addressed in upcoming revisions of Defender. The new requirement for the serial number of Defender AP devices will not require you to add the trailing 0s.