iPhones not maintaining network connection

[BenJ]

I've got an ongoing issue with iPhones not being able to maintain a WiFi connection. Latest iOS, Latest ExtremeCloud, AP3915i and AP3912i access points, WPA2-PSK.

I suspect it has something to do with the pre- and post idle timeouts.

The phones will show that they're connected to the WLAN, but they're not able to send or receive any data. Web pages just sit spinning their wheels. Or sometimes they'll show connected to LTE and the WiFi settings menu shows them trying to connect to the SSID with a "No Internet Connection" error message.

Anyone else having this issue? Recommended values for idle timeouts and session duration for a WPA2-PSK network?

[gandrew]

i had same issue as yours

[Doug]

Reference: https://gtacknowledge.extremenetworks.com/articles/Solution/ExtremeCloud-Clients-with-intermittent-c...

[BenJ]

Disabling Protected Management Frames resolved the issue. Thanks!

[BenJ]

Changed that setting. I'll give it 24h and see if it helps.