Extreme A3 Cloud Integration not taking my ExtremeIQ credentials?

[Anonymous]

Hi ,

Have just installed a fresh copy of the ExtremeCloud A3. At the moment I am just trying to get the cloud integration working, through this section here:

Have tried the example URL provided in the form

https://cloud.extremecloudiq.com

And this one, which I get when I log into ExtremeIQ

https://ie.extremecloudiq.com/

I enter my ExtremeIQ details, that I know are 100% correct as I can log directly into ExtremeIQ with them.

Whenever I try to connect I get this error pop up:

Unable to connect to Extreme Cloud IQ Services. Check the URL and try again.

It would suggest the URL is wrong, but I am using the one provided in the form and the one I’m taken to when logging into ExtremeIQ, so wondering what it might be?

Many thanks in advance

[Anonymous]

Thanks for looking into Oscar, much appreciated.

Yeah, that worked.

Cheers

[OscarK · Accepted solution]

After testing it seems https://ie.extremecloudiq.com does not work if you use that in the Cloud host when linking.

Use https://extremecloudiq.com.

The stupid thing is after that worked the page shows it linked to https://ie.extremecloudiq.com……..

We will try to improve that.

[OscarK]

Hi Martin,

Without us telling your password can you send me every special character you are using in your password ? I think we might not escape everything right.

If you don’t want to share this in this thread you can mail me these at okoot@extremenetworks.com

I just want to know the special characters, not the complete password.

Another test would be changing your password shortly to something without special characters and test if the connection works then.

Still if that worked we would like to know which ones did not work.

/Oscar

[Anonymous]

Sorry Oscar, you asked about the hostname too, this what you are looking for - still default: