Extreme A3 Cloud Integration not taking my ExtremeIQ credentials?

[Anonymous]

Hi ,

Have just installed a fresh copy of the ExtremeCloud A3. At the moment I am just trying to get the cloud integration working, through this section here:

Have tried the example URL provided in the form

https://cloud.extremecloudiq.com

And this one, which I get when I log into ExtremeIQ

https://ie.extremecloudiq.com/

I enter my ExtremeIQ details, that I know are 100% correct as I can log directly into ExtremeIQ with them.

Whenever I try to connect I get this error pop up:

Unable to connect to Extreme Cloud IQ Services. Check the URL and try again.

It would suggest the URL is wrong, but I am using the one provided in the form and the one I’m taken to when logging into ExtremeIQ, so wondering what it might be?

Many thanks in advance

[Anonymous]

Hi Oscar,

Sorry, here is the rest of the log that I forgot to add, my apologies

Jan 21 09:29:05 A3 a3-ama[10945]: t=2021-01-21T09:29:05+0000 lvl=eror msg="invalid character '<' looking for beginning of value" pid=10945 request-uuid=1ad6ffaf-5bcb-11eb-9044-000c2951c278
Jan 21 09:29:11 A3 a3-ama[10945]: t=2021-01-21T09:29:11+0000 lvl=info msg="begin to request RDC token from other nodes" pid=10945
Jan 21 09:29:11 A3 a3-ama[10945]: t=2021-01-21T09:29:11+0000 lvl=eror msg="Request RDC token failed from other ondes" pid=10945
Jan 21 09:29:11 A3 a3-ama[10945]: t=2021-01-21T09:29:11+0000 lvl=info msg="Keepalive timeout 1301" pid=10945
Jan 21 09:29:24 A3 a3-ama[10945]: t=2021-01-21T09:29:24+0000 lvl=info msg="Starting websocket session..." pid=10945
Jan 21 09:29:24 A3 a3-ama[10945]: t=2021-01-21T09:29:24+0000 lvl=info msg="Starting running command: /usr/local/pf/sbin/a3_ping" pid=10945
Jan 21 09:29:33 A3 a3-ama[10945]: t=2021-01-21T09:29:33+0000 lvl=info msg="Received stop command from UI, send SIGINT to command." pid=10945
Jan 21 09:29:33 A3 a3-ama[10945]: t=2021-01-21T09:29:33+0000 lvl=info msg="command completed, closed websocket session." pid=10945
Jan 21 09:29:33 A3 a3-ama[10945]: t=2021-01-21T09:29:33+0000 lvl=warn msg="Read websocket message:websocket: close 1000 (normal)" pid=10945
Jan 21 09:29:37 A3 a3-ama[10945]: t=2021-01-21T09:29:37+0000 lvl=info msg="Starting websocket session..." pid=10945
Jan 21 09:29:37 A3 a3-ama[10945]: t=2021-01-21T09:29:37+0000 lvl=info msg="Starting running command: /usr/bin/netstat" pid=10945
Jan 21 09:29:37 A3 a3-ama[10945]: t=2021-01-21T09:29:37+0000 lvl=info msg="command completed, closed websocket session." pid=10945
Jan 21 09:29:37 A3 a3-ama[10945]: t=2021-01-21T09:29:37+0000 lvl=warn msg="Read websocket message:websocket: close 1000 (normal)" pid=10945
Jan 21 09:29:41 A3 a3-ama[10945]: t=2021-01-21T09:29:41+0000 lvl=info msg="Warning: can not parse expire SSH time " pid=10945
Jan 21 09:29:41 A3 a3-ama[10945]: t=2021-01-21T09:29:41+0000 lvl=info msg="begin to request RDC token from other nodes" pid=10945
Jan 21 09:29:41 A3 a3-ama[10945]: t=2021-01-21T09:29:41+0000 lvl=eror msg="Request RDC token failed from other ondes" pid=10945
Jan 21 09:29:41 A3 a3-ama[10945]: t=2021-01-21T09:29:41+0000 lvl=info msg="Keepalive timeout 1302" pid=10945
Jan 21 09:29:49 A3 a3-ama[10945]: t=2021-01-21T09:29:49+0000 lvl=info msg="Starting websocket session..." pid=10945
Jan 21 09:29:49 A3 a3-ama[10945]: t=2021-01-21T09:29:49+0000 lvl=info msg="Starting running command: /usr/bin/timedatectl" pid=10945
Jan 21 09:29:49 A3 a3-ama[10945]: t=2021-01-21T09:29:49+0000 lvl=info msg="command completed, closed websocket session." pid=10945
Jan 21 09:29:49 A3 a3-ama[10945]: t=2021-01-21T09:29:49+0000 lvl=warn msg="Read websocket message:websocket: close 1000 (normal)" pid=10945

I’m running version A3 3.2.0

I tried to upgrade it, as it says version 3.3 was available but believe it come up with an error because the cloud integration was not yet configured.

Thanks

[OscarK]

What is the hostname the A3 has ?

[OscarK]

Hi Martin, I dont see the invalid line in the full log that you provided ?

What version A3 are you using ?

/Oscar

[Anonymous]

Hi Oscar,

Thanks for posting back.

Log provided below, not easy to read on here so copied and pasted into Notepad. But I think the part of interest is below. This looks like a coding issue? There is definitely not that character in anything that I am entering into the credentials, including the password?

"invalid character '<' looking for beginning of value" pid=10945 request-uuid=13f28fde-5bcb-11eb-9044-000c2951c278

Here is the full log, minus my username that I’ve substituted for the word ‘username’:

Jan 21 09:28:53 A3 a3-ama[10945]: t=2021-01-21T09:28:53+0000 lvl=info msg=tokenUrl:https://ie.extremecloudiq.com/oauth/cookietoken,userName:username%40kronusit.co.uk pid=10945 request-uuid=13f28fde-5bcb-11eb-9044-000c2951c278
Jan 21 09:28:53 A3 a3-ama[10945]: t=2021-01-21T09:28:53+0000 lvl=info msg="\n\n\n\n\n\n\n\n\n   \n      \n   \n   \n\n\n<!DOCTYPE html>\n<html brandLocale=\"en-us\">\n<head>\n<meta charset=\"utf-8\">\n<title>ExtremeCloud IQ</title>\n<script>\n    var dojoConfig = {\n\t\tasync : true,\n    locale: \"en-us\",\n\t\tcacheBust : false,\n\t\tpaths : {\n\t\t\t\"ah\" : \"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/scripts/ah-build/lib/ah\",\n      \"ahElements\" : \"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/scripts/ahElements\",\n      \"hcApp\": \"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/scripts/ah-build/lib/hcApp\",\n      \"honeycomb\": \"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/scripts/ah-build/lib/honeycomb\",\n\t\t\t\"dojo\":  \"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/scripts/ah-build/lib/dojo\",\n\t\t\t\"dijit\":  \"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/scripts/ah-build/lib/dijit\",\n\t\t\t\"dojox\":  \"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/scripts/ah-build/lib/dojox\",\n\t\t\t\"i18n\" : \"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/i18n\",\n\t\t\t\"dagre\": \"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/scripts/vendor/dagre/dagre\",\n      \"node_modules\": \"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/node_modules\"\n      \n\t\t},\n\t\tpackages: [\n\t\t\t{\n\t\t\t\tname: \"cytoscape\",\n\t\t\t\tlocation: \"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/scripts/vendor/cytoscape/\",\n\t\t\t\tmain: \"cytoscape.umd\"\n\t\t\t}, {\n\t\t\t\tname: \"cytoscapeDagre\",\n\t\t\t\tlocation: \"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/scripts/vendor/cytoscape-dagre/\",\n\t\t\t\tmain: \"cytoscape-dagre\"\n\t\t\t}, {\n\t\t\t\tname: \"cytoscape-nodeHtmlLabel\",\t\t\t\t\n\t\t\t\tlocation: \"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/scripts/vendor/cytoscape-node-html-label/dist\",\n\t\t\t\tmain: \"cytoscape-node-html-label\"\n\t\t\t}, {\n\t\t\t\tname: \"cytoscape-expand-collapse\",\t\t\t\t\n\t\t\t\tlocation: \"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/scripts/vendor/cytoscape-expand-collapse\",\n\t\t\t\tmain: \"cytoscape-expand-collapse\"\n\t\t\t}, {\n\t\t\t\t// cytoscape-expand-collapse (above) requires jQuery, so let's add it to the packages\n\t\t\t\t// We will never expose this globally. \n\t\t\t\tname: 'jquery',\n\t\t\t\tlocation: \"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/scripts/vendor/jquery\",\n\t\t\t\tmain: 'jquery.min'\n\t\t\t}\n\t\t]\n\t};\n\n\n\n    var GDATA = {\n        ctx : 'https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16',\n        ahAppName: \"acct\",\n        webappProps: {\n\t    \t\t\tbranding: { 'defaultBrand': true, 'brandKey': 'aerohive'},\n            deploymentEnv: 'Prod',\n            freeTrialRegistrationUrl: 'http://www.aerohive.com/cloud',\n            fieldTrialUrl: 'http://info.aerohive.com/Evaluate_and_Buy-Entry.html',\n            defaultTrialLicenseDevicesCount: 10,\n            isApplianceInitialSuperAdminPasswordChanged: true,\n            isAppliance: false,\n            \n        },\n\t\tmaps : {} //for map global data\n\t};\n\n</script>\n\t<meta name=\"viewport\" content=\"width=device-width\">\n\t<script type=\"text/javascript\" src=\"/acct-webapp/ruxitagentjs_ICA27QSVdefghijmoqruvx_10207210111183057.js\" data-dtconfig=\"app=95ee890dee62aa21|featureHash=ICA27QSVdefghijmoqruvx|msl=153600|vcv=2|rdnt=1|uxrgce=1|bp=3|cuc=oi680fwe|srms=1,0,,,|mel=100000|dpvc=1|md=mdcc1=bGDATA.username,mdcc2=bGDATA.username,mdcc3=bGDATA.vhminfo.id,mdcc4=bGDATA.vhminfo.vhmName,mdcc5=bGDATA.vhminfo.dcId|lastModification=1610819226849|dtVersion=10207210111183057|tp=500,50,0,1|uxdcw=1500|vs=2|agentUri=/acct-webapp/ruxitagentjs_ICA27QSVdefghijmoqruvx_10207210111183057.js|reportUrl=/acct-webapp/rb_bf67537uqf|rid=RID_1960632935|rpid=-560629199|domain=extremecloudiq.com\"></script><link rel=\"icon\" href=\"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/images/favicon.ico\" />\n\t<link rel=\"stylesheet\" href=\"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/scripts/dojo/resources/dojo.css\">\n\t<link rel=\"stylesheet\" href=\"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/scripts/dijit/themes/claro/claro.css\"/>\n\t\n\t  <link rel=\"stylesheet\" href=\"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/styles/dist/hmng.min.css\" />\n\t  <link rel=\"stylesheet\" href=\"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/styles/dist/legacy.min.css\" />\n\t\n\t<link href=\"https://fonts.googleapis.com/css?family=Open+Sans\" rel=\"stylesheet\"> \n</head>\n<body class=\"claro\">\n    <div id=\"J-spinner\" class=\"preload\"></div>\n\t<div id=\"main-content\" class=\"user-home-wrap\"></div>\n\t<!-- load Polyfills -->\n\t<script src=\"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/scripts/polyfills/polyfills.js\"></script>\n\t<!-- load Dojo -->\n\t\n\t\t<script src=\"https://cloud-cdn.extremecloudiq.com/acct-webapp/static/21.1.10.16/resources/scripts/ah-build/lib/dojo/dojo.js\"></script>\n\t\n\n    <script>\n    //require([\"dojo/preload\", \"cytoscape/cytoscape.umd\", \"cytoscape-dagre/cytoscape-dagre\"], function(_notUsed) { \n    require([\"dojo/preload\"], function(_notUsed) { \n\t\trequire([\"dojo/aspect\", \"ah/app/User\", \"ah/comp/common/LoginPage\"], function(aspect, User, LoginPage) {\n\n            User.isLoggedIn(function(isSessionValid) {\n            \tif(isSessionValid) {\n            \t\twindow.location.assign(\"entry\"); // Let the old (slow) login page take over if we're already logged in.\n\t            \treturn;\n            \t}\n\n            \t//\n\t\t\t\tvar loginRootNode = document.getElementById('main-content');\n\t\t\t\tvar loginPage = new LoginPage();\n\t\t\t\tloginRootNode.appendChild(loginPage.domNode);\n\n\t\t\t\t// Remove the spinner if it's still there after startup\n\t\t\t\tvar spinner = document.getElementById('J-spinner');\n\t\t\t\tif(spinner) {\n\t\t\t\t\tspinner.style.opacity = 0;\n\t\t\t\t\taspect.after(loginPage, \"startup\", function(){\n\t\t\t\t\t\tspinner && spinner.parentNode && spinner.parentNode.removeChild(spinner);\n\t\t\t\t\t});\n\t\t\t\t}\n\n\t\t\t\tloginPage.startup();\n            });\n\t\t});\n\t});\n\t</script>\n</body>\n</html>

Thanks

Martin

[OscarK]

Hi Martin,

https://ie.extremecloudiq.com/ works in my setup. Are you sure nothing is blocking the A3 from connecting to the cloud ?

Otherwise maybe the log file a3-ama.log might give you a clue.

/Oscar