Console connection to ap410c

[govenderm17]

I am getting an error message of usb device no recognized when connecting the ap410c to a windows 10 computer. Is there a specific console cable that needs to be obtained from Extreme

[sfolk]

I use this cable

https://www.amazon.ca/JY728A-Aruba-Micro-USB-Console-Adapter/dp/B071YNFZBG

or if you prefer

This is the Extreme Networks Accessories Part

ACC-WIFI-MICRO-USB      Micro-USB to USB Console Adapter Cable for Extreme Wireless Access Points

Regards