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since ‎09-06-2023

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This happens after onboarding and only if the AP is on VLAN 1, but connects fine if on another VLAN. We have about 700 AP410s already connected to VLAN 1 with no issues, this problem just started for about a week.
I am getting an error message of usb device no recognized when connecting the ap410c to a windows 10 computer. Is there a specific console cable that needs to be obtained from Extreme