download page stays blank

[Ruud]

Dear,

When I want to download the firmware of switches or even the wireless controller, I see the links to download them.

When I want to download the ova files of the nac or xmc, the page stays blank.

The same story with the demokit: no link at all is displayed. (I know my colleague can download all ova files and documents from this page)


I tried it in internet explorer, edge, firefox and chrome: the same result
Even on another pc it does not work.

Does someone has an explanation for this issue?

Thank you

Kind regards,
Ruud

[Drew_C · Accepted solution]

netsight_appliance_64bit.8.1.5.22-Large.ova
This page works for me when I'm logged in as you. Both accounts that appear when I click download take me to the compliance check. Please go ahead and complete it.

Can you share the URL of the blank page?

[Ruud]

Ok retry,

If I choose for the netsight ova or the xmc upgrade or many others,

I just receive a blank page without a download button. I do not see a message concerning the compliance check. But for the firmware of switches I do get the compliance check.

[Ruud]

Dear,

for example the ova file of netsight appliance:
https://clicking on it gives an empty page:

[Drew_C]

Can you please share a screenshot of what you're seeing? When I login to the portal with your account, it appears I'm able to download XMC. It is asking to complete the compliance check, which should be pre-filled once you get to it. Please complete the customer information form and try downloading again.