Hi,
I'm unable to add customer ERS switches into Access Control as they are currently unmanaged in XIQ-SE. The switches can be discovered by XIQ-SE and show as connected. Why does XIQ-SE not onboard these to XIQ and consume pilot licenses? XIQ-SE, Virtual Access Control and all VSP switches onboard and consume pilot licenses. The ERS software version is 7.8.0.011 in case that is relevant. I know I can manage or unmanage devices from XIQ but they would need to appear there which they don't. Does the ERS switch need an IQ agent and needs upgrading perhaps?
I will check tomorrow but could this happen if the discovered device is configured as ping only or monitor status which I think wouldn't consume a license?
Thanks
Rob
