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ERS 4950GTS-PWR+ not onboarding through XIQ-SE

ERS 4950GTS-PWR+ not onboarding through XIQ-SE

RobertD1
Contributor II

‎03-31-2022 01:34 PM

Hi,

I'm unable to add customer ERS switches into Access Control as they are currently unmanaged in XIQ-SE. The switches can be discovered by XIQ-SE and show as connected. Why does XIQ-SE not onboard these to XIQ and consume pilot licenses? XIQ-SE, Virtual Access Control and all VSP switches onboard and consume pilot licenses. The ERS software version is 7.8.0.011 in case that is relevant. I know I can manage or unmanage devices from XIQ but they would need to appear there which they don't. Does the ERS switch need an IQ agent and needs upgrading perhaps? 

I will check tomorrow but could this happen if the discovered device is configured as ping only or monitor status which I think wouldn't consume a license?

Thanks
Rob
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5 REPLIES 5

Charles_Bickfor
Extreme Employee
In response to RobertD1

‎04-01-2022 10:19 AM

Glad to hear, when a device is added with the "Poll Status only" then you do have to remove it and add it again.
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GTM-P2G8KFN