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fingerprint updates failure

fingerprint updates failure

Dean_Ferraro
New Contributor III
We recently upgraded XMC to 8.1.4.40 and it appears that our Fingerprints are no longer updating. I have checked the Operations Tab at the bottom of the window and it shows 100% failure. I see that either a FPM License or an Analytics Appliance must show on my contract. I do have an Analytics Appliance but cannot confirm from here that it is showing properly on my contract. I presume I will need to contact GTAC to confirm. Is there anything I am missing prior to doing so? Please advise. Thanks
2 REPLIES 2

Ranjan_Goel
New Contributor
Also, make sure your support contract is current. Feel free to open a case if the signature updates are still not working.

Ryan_Yacobucci
Valued Contributor
Hello,

Check out the following article:

https://gtacknowledge.extremenetworks.com/articles/How_To/Configuring-Purview-for-Fingerprint-update...

Have you set up the system with credentials?

Thanks
-Ryan
GTM-P2G8KFN