How to upgrade EWC firmware by using Inventory Manager?

[Shuo_Tseng]

Hi, All

I can't upgrade EWC(V2110) firmware by Inventory Manager, but i can download configuration file from EWC to NetSight.

How can i do?

[Doug]

Shuo Tseng, We will work with you via the GTAC case ticket to get this issue resolved.

Thanks,

Doug

[Shuo_Tseng]

Dear Doug

I already setting.

Is an SNMP credential on the controller with the correct CLI credential assigned?

In Inventory Manager if you select the controller and go Tools ----> File Transfer Method does it show as using SCP?

If you select the device and hit the "Image Information" tab do you have "Controlled by Device Type" for the "Configuration MIB" field? Does the directory root/configs/tmp exist?

Under Tools ---> Options ----> File Transfer settings -----> SCP Transfer Settings ----> do you have the correct login information defined?

[Doug]

Are you all set with this Shuo Tseng?

[Doug]

Shuo Tseng,

I will open up a case ticket and have someone reach back out to you directly. If we missed anything in the GTAC Knowledge link I will have it updated.

Thanks,
Doug