No access to Netsight_although valid logging credentials

[Gradelain_Ngoun]

Hello guys,



i’m actually facing following issue with Netsight 6.2.X running on Hyper-V.

the logging on the system is always failing although the user is active on the system. The user password has been successfully controlled.

Two users are present: root and an additional user. Both of them do not gain access.



Any hint how to overcome it?

Access to the console (cli) is possible.

Is there any special way, how to configure new user for GUI access? Since those, I’ve configured so far a still not gaining access.



Thanks in advance for your attention as well as feedback.



Regards



Gradelain

[Mike_Thomas]

There is a spelling error nsporperties should be nsproperties

[Gradelain_Ngoun]

Thanks Mike for the link. i used it unsuccessfully.
this is actually the ouput of the "nsproperties".
can you find any discrepancies?

mysql> update nsporperties set VALUE = 'true' where VALUE = 'false';
ERROR 1146 (42S02): Table 'netsight.nsporperties' doesn't exist
mysql> update nsproperties set VALUE = 'true' where VALUE = 'false';
Query OK, 3 rows affected (0.00 sec)
Rows matched: 3 Changed: 3 Warnings: 0

mysql> select * from nsproperties;
+----+------------------------------+-------------------------------+
| ID | NAME | VALUE |
+----+------------------------------+-------------------------------+
| 1 | serverAuthType | Default ( OS Authentication ) |
| 2 | serverAuthOSAuto | true |
| 3 | serverAuthOSGroup | NetSight Administrator |
| 4 | serverAuthLDAPConfig | None |
| 5 | serverAuthLDAPFailToOS | true |
| 6 | serverAuthLDAPGroup | NetSight Administrator |
| 7 | serverAuthRadiusConfig | None |
| 8 | serverAuthRadiusBackupConfig | None |
| 9 | serverAuthRadiusFailToOS | true |
| 10 | serverAuthRadiusGroup | NetSight Administrator |
+----+------------------------------+-------------------------------+
10 rows in set (0.00 sec)

mysql>

regards

[Mike_Thomas]

So assuming NO GUI ACCESS, but access via SSH.
Please review the following article. 80 percent of the time it does the trick.
https://gtacknowledge.extremenetworks.com/articles/Solution/Unable-to-login-to-Netsight-Console-usin...

Let us know if this does or does not work.

[Ronald_Dvorak]

Are you running local or LDAP authentication.

Could it be that someone changed it from local to LDAP ?

Here a link how to change it back to local....
How to setup and Use Netsight Authorization/Device Access to access Netsight for specific users grou...

-Ron

[Gradelain_Ngoun]

please also note that if i test any valid user on the console (CLI) as follow,i gain access.

> login
> ---> password is required

but why i'm not gaining access on the GUI using the same user ?