Purview appliance installation

[Husam]

Hi,

I got a new purview appliance. I am trying to install the software from the USB flash that shipped with it.

But I got this error " No root file system is defined" " Please correct this from the partitioning menu"

Is there any advice to solve this issue and resuming the installation?

Thanks in advance,
Husam

[Husam]

Hi,

I am sorry I didn't understand you well. How can I check the hard drive?

What I tried was installing the appliance software from flash do I have to try another thing?

Thanks

[Matthew_Hum1]

It sounds like there might be a partition problem on the USB stick. You can re-download the appliance image from extranet.extremenetworks.com and then unzip that to a directory. Open up command prompt and type make_disk.bat (drive letter of the USB stick). So if my USB drive was e: I would type: make_disk.bat e: that will reimage the USB disk and you can try reinstalling from that. On newer versions of windows you may need to open command prompt as an administrator to be able to access the MBR of the USB stick.

[Matthew_Hum1]

It looks like you have a bad installer that made the bootable USB. can you re-extract the zip and try building the USB boot stick off of the new extracted folder? can you try downloading an older appliance image and try with that? then upgrade purview using the upgrade binary?

[Husam]

Hi,

I tried using different USB flash but I got same error.

I think the appliance is booting off the USB disk, because in case there is no USB flash I see the BIOS. But after inserting the flash disk I see an interface with three options, one of them install the software and another to check the disk. I tried to check the disk and attached error came up

Thanks,
Husam

.

Thank you for your help.

[Matthew_Hum1]

When you try to boot from the disk does it let you do anything or say anything? or is that the first thing you see? It could be that the appliance is not booting off the USB stick. do you see it in the BIOS? can you ensure that it boots?