Extreme Networks

Paul_Kyte · ‎02-10-2025

Hi,

I'm trying to upgrade the software on one of my 5420 switches using the XIQ Site Engine and it keeps failing. I get the message java.io.IOException: channel is broken. Does anyone know what this means and why its happening?

Thanks,

Paul

Ryan_Yacobucci · ‎02-10-2025

Hello,

/usr/local/Extreme_Networks/appdata/logs/server.log may provide additional information.

Debug may be necessary, please see following article:
https://extreme-networks.my.site.com/ExtrArticleDetail?an=000107794

Thanks
-Ryan

View solution in original post

OscarK · ‎02-10-2025

Try increasing the upgrade time out in options.

Ludovico_Steven · ‎02-10-2025

Does SSH to the switch work ?

Extreme Networks

Upgrading 5420 Software From XIQ Site Engine Failing

Upgrading 5420 Software From XIQ Site Engine Failing