XMC kicks out just after login

[Robert_Zdzieblo]

Hello !

We have a XMC 8.3.1.9 installation with NAC and NMS-ADV license.

On one PC user is kicked out of XMC right after he’s logged in, like below:

He’s using root account and he’s able to login from other workstations with no problem.

Machine is not a part of any device group in NAC.

So the problem is with this particular PC.

HTTP web server session timeout is set to 2 hours.

Guys: any idea how to start troubleshooting ?

REGARDS

Robert

[Zdeněk_Pala]

They might try to “Clear Browser Setting” in the top menu. But it can be a challenge if the browser does log out the user very quickly.

[Robert_Zdzieblo]

Hello Zdenek,

They had problems with Chrome and IE (newest versions I believe).

It was working coupke weeks ago.

Thay said they cleared the cache.

On freshly installed Firefox everything runs OK.

REGARDS

Robert 

[Zdeněk_Pala]

Is the supported browser used?

Clear the cache in your browser.

[Robert_Zdzieblo]

Update: I’ve found following entries in /usr/local/Extreme_Networks/NetSight/appdata/logs/admin.log:

81238   1572943780323   User Connection.5.Event root    192.168.34.21   ---     Authentication  Authentication successful for web user;  user group: NetSight Administrator
81239   1572943780340   User Connection.5.Event root    192.168.34.21   ---     Client Added    Authentication successful for client (Extreme Management Center);  user group: NetSight Administrator
81240   1572943838684   User Connection.5.Event root    192.168.34.21   ---     Client Removed  Client Timed Out (Extreme Management Center):  total connection time: 0 days 00:02:19
81241   1572943928684   User Connection.5.Event root    192.168.34.21   ---     Client Removed  Client Timed Out (Extreme Management Center):  total connection time: 0 days 00:02:28
 

However the, connection time is not that long (more than 2 minutes) - user is kicked out after 2-3 seconds.

REGARDS, Robert