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A stale record of the device was found in the redirector

A stale record of the device was found in the redirector

cdubb79
New Contributor

I am having this issue with three devices I just purchased.  Any help will be appreciated.

04102112242296

04102112242284

04102112242252

 

Thanks,

Chris

1 ACCEPTED SOLUTION

SamPirok
Community Manager Community Manager
Community Manager

You got it, those devices should be free to add now. Thanks again for your patience!

View solution in original post

10 REPLIES 10

SamPirok
Community Manager Community Manager
Community Manager

You got it, those devices should be free to add now. Thanks again for your patience!

Hi,

Same for me:

"A stale record of the device was found in the redirector"

S/N 01301909211191

S/N 01301909211334

S/N 01301910120647

Hi sorry to hijack someone elses post but would it be possible for you to able to do the same to my device i have just purchsased  24602011210080

thanks 

Vdejonge
New Contributor II

Hi SamPirok,

I have got the same issue.

Can you take a look for S/N: 03052005112559

Hi there can you do the same for this serial # 

The following devices failed:

  • 02501807280385A stale record of the device was found in the redirector.
GTM-P2G8KFN