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A stale record of the device was found in the redirector

A stale record of the device was found in the redirector

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cdubb79
New Contributor

‎04-29-2024 07:58 AM

I am having this issue with three devices I just purchased.  Any help will be appreciated.

04102112242296

04102112242284

04102112242252

 

Thanks,

Chris

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SamPirok
Community Manager Community Manager
Community Manager
In response to cdubb79

‎07-02-2024 07:19 AM

You got it, those devices should be free to add now. Thanks again for your patience!

View solution in original post

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Vdejonge
New Contributor
In response to SamPirok

‎10-08-2024 06:43 AM

Hi SamPirok,

I have got the same issue.

Can you take a look for S/N: 03052005112559

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GlobeIT
New Contributor
In response to SamPirok

‎09-10-2024 08:54 AM

Hi there can you do the same for this serial # 

The following devices failed:

  • 02501807280385A stale record of the device was found in the redirector.
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cdubb79
New Contributor
In response to SamPirok

‎07-03-2024 06:21 AM

Perfect.  Thank you.

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GTM-P2G8KFN