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A stale record of the device was found in the redirector

A stale record of the device was found in the redirector

larry475
New Contributor

Monday

Hi Support,

I got the error msg 'A stale record of the device was found in the redirector' when i onboard the device, please help, SN: 06501809180054

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2 REPLIES 2

thomas598brown
New Contributor

Monday

@larry475 wrote:

Hi Support,

I got the error msg 'A stale record of the device was found in the redirector' when i onboard the device, please help, SN: 06501809180054

Hello @larry475,
It sounds like the device you're trying to onboard is already registered in another inventory. You'll need to remove it from the existing inventory before you can add it to a new one. If you're unsure how to proceed, contacting your support team with the serial number (SN: 06501809180054) would be the best course of action.

Best regards,
Thomas Brown

Whataburger Visit
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larry475
New Contributor
In response to thomas598brown

Monday

I was bought from second hand, i don't know whose was using this device before, please help to release it 

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GTM-P2G8KFN