A stale record of the device was found in the redirector

[larry475]

Hi Support,

I got the error msg 'A stale record of the device was found in the redirector' when i onboard the device, please help, SN: 06501809180054

[MyMilestoneCard]

I'm having the same issue when trying to onboard my device. I'm getting the error message: "A stale record of the device was found in the redirector."  mymilestonecard Did you find a solution for this? My device SN: 06501809180054. Would appreciate any help!

[todaxi]

Same Issue was happened with me. 

mykohlscard

[thomas598brown]

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@larry475 wrote:

Hi Support,

I got the error msg 'A stale record of the device was found in the redirector' when i onboard the device, please help, SN: 06501809180054

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Hello @larry475,
It sounds like the device you're trying to onboard is already registered in another inventory. You'll need to remove it from the existing inventory before you can add it to a new one. If you're unsure how to proceed, contacting your support team with the serial number (SN: 06501809180054) would be the best course of action.

Best regards,
Thomas Brown

[larry475]

I was bought from second hand, i don't know whose was using this device before, please help to release it