A stale record of the device was found in the redirector

[adminabcinc]

Hi sir

I recently bought an AP460C and get the message when trying to board it to my account:

A stale record of the device was found in the redirector.

Any help will be appreciated.

S/N:24602101250364

[PatrickC]

Hello,

You can reach GTAC here: https://www.extremenetworks.com/support/contact

Call in with proof of purchase and we can assist in removing the stale record.

Thank you,

Patrick Coughlin
Extreme Networks

[adminabcinc]

@PatrickCI bought the devices from a electronics recycle shop. I have the invoice for them. Would it count as a proof of purchase?

[mike533]

The error indicates the device has a stale entry in the redirector. Contact the manufacturer’s support team with your serial number (S/N: 24602101250364) and request them to clear or update the redirector record for your AP460C. Once done, try onboarding the device again.

[adminabcinc]

DO you know how to contact them directly? I have a Extreme Networks branded AP that I got second hand from ebay, so not really aware of the support channels.