A stale record of the device was found in the redirector

[AE-D]

Hi everyone,

I’m trying to onboard a couple of legacy devices into ExtremeCloud IQ, but I’m hitting Quick Onboard failures with the following:

05501803061368 A stale record of the device was found in the redirector.
05501803061380 A stale record of the device was found in the redirector.

Is there any self-service option to release devices, or is Support always required for this cleanup?

Thanks in advance for the guidance!

[james598patton · Accepted solution]

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@AE-D wrote:

Hi everyone,

I’m trying to onboard a couple of legacy devices into ExtremeCloud IQ, but I’m hitting Quick Onboard failures with the following:

05501803061368 A stale record of the device was found in the redirector.
05501803061380 A stale record of the device was found in the redirector.

Is there any self-service option to release devices, or is Support always required for this cleanup?

Thanks in advance for the guidance!

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Hello @AE-D,
There’s currently no self-service option to clear stale redirector records in ExtremeCloud IQ. You’ll need to contact Support to release the affected serial numbers. Be sure to provide the device details and proof of ownership if requested. This is a known issue with legacy devices and Support can resolve it quickly.

Best Regards,
James Patton

[AE-D]

Much appreciated, thanks James!