ā09-08-2025 05:43 PM - edited ā09-08-2025 05:47 PM
Hi everyone,
Iām trying to onboard a couple of legacy devices into ExtremeCloud IQ, but Iām hitting Quick Onboard failures with the following:
05501803061368 A stale record of the device was found in the redirector.
05501803061380 A stale record of the device was found in the redirector.
Is there any self-service option to release devices, or is Support always required for this cleanup?
Thanks in advance for the guidance!
Solved! Go to Solution.
ā09-12-2025 10:33 PM
@AE-D wrote:Hi everyone,
Iām trying to onboard a couple of legacy devices into ExtremeCloud IQ, but Iām hitting Quick Onboard failures with the following:
05501803061368 A stale record of the device was found in the redirector.
05501803061380 A stale record of the device was found in the redirector.Is there any self-service option to release devices, or is Support always required for this cleanup?
Thanks in advance for the guidance!
Hello @AE-D,
Thereās currently no self-service option to clear stale redirector records in ExtremeCloud IQ. Youāll need to contact Support to release the affected serial numbers. Be sure to provide the device details and proof of ownership if requested. This is a known issue with legacy devices and Support can resolve it quickly.
Best Regards,
James Patton
ā09-12-2025 10:33 PM
@AE-D wrote:Hi everyone,
Iām trying to onboard a couple of legacy devices into ExtremeCloud IQ, but Iām hitting Quick Onboard failures with the following:
05501803061368 A stale record of the device was found in the redirector.
05501803061380 A stale record of the device was found in the redirector.Is there any self-service option to release devices, or is Support always required for this cleanup?
Thanks in advance for the guidance!
Hello @AE-D,
Thereās currently no self-service option to clear stale redirector records in ExtremeCloud IQ. Youāll need to contact Support to release the affected serial numbers. Be sure to provide the device details and proof of ownership if requested. This is a known issue with legacy devices and Support can resolve it quickly.
Best Regards,
James Patton
ā09-12-2025 10:35 PM
Much appreciated, thanks James!