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A stale record of the device was found in the redirector

A stale record of the device was found in the redirector

AE-D
New Contributor

yesterday - last edited yesterday

Hi everyone,

I’m trying to onboard a couple of legacy devices into ExtremeCloud IQ, but I’m hitting Quick Onboard failures with the following:

05501803061368 A stale record of the device was found in the redirector.
05501803061380 A stale record of the device was found in the redirector.

Is there any self-service option to release devices, or is Support always required for this cleanup?

Thanks in advance for the guidance!

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