A stale record was found in the redirector

[humantorch43]

Hi, I purchased 2 access points from someone through Facebook marketplace. The s/n are 01501909130043 and 01501909130014. If someone could release them so I can onboard them I would greatly appreciate it. Thank you in advanced.

[SamPirok · Accepted solution]

Hello, thanks for the mention here! Those devices should be free to add to your inventory now, please let me know if they give you any more trouble!

[SamPirok · Accepted solution]

Hi @firewood, thanks for the mention here, that device should be free to add to your inventory now. Please let me know if I can help with anything else!

[manawatuit]

@SamPirok 

Hi Sam, I thought I'd try here instead of creating a new topic.
Are you able to release these AP550's for me?

Thanks in advance.

5501807201436
5501802180338
5501807201353
5501808170895
5501808170945
5501808170875
5501802280225
5501808170872
5501802280224

[SamPirok]

Hi @manawatuit, thanks for providing those serial numbers. I was able to remove the old records for those APs, could you please try adding them to your inventory again? Please let me know if you have any further issues adding these devices to your inventory, or if I can help with anything else! 

[vazlavk]

Purchased a used AP650, get error "A stale record of the device was found in the redirector."
Would you please help me and release the AP.
SN: 06501901230452
Thank you in advance.

[SamPirok · Accepted solution]

Hi @vazlavk, thanks for reaching out here. I'm not finding any old records for that device, are you still getting the stale record error when you try to add it to your inventory?