Add devices to ExtremeCloud IQ issue

[hieu_nguyentron]

 

two methods for adding a device to ExtremeCloud IQ : Quick Add and Advanced On-boarding is very slow.

I have captured traffic from our iq on premise, it seem like controller  can’t contact to ExtremeIQ services with the ip address 44.234.22.92 and tcp port 80.

please help me to check that

[Paul_Wang · Accepted solution]

The FIREWALL CONFIGURATION GUIDES for IQVA has just been updated to include port 80 discussed here.

https://extremecloudiq.com/support/on-premises.html

[Paul_Wang]

Great to hear the good news. 

Any of the following IP addresses could be used by IQVA to query GDC when adding SNs. 

34.253.190.192 ~ 34.253.190.255    
18.194.95.0 ~ 18.194.95.15
3.234.248.0 ~ 3.234.248.31
44.234.22.92 ~ 44.234.22.95

See the linked guide below for the details. 

https://extremecloudiq.com/support/on-premises.html

Port 80 is currently missing on the guide obviously. I will try to report this and have this guide updated.

[hieu_nguyentron]

everything works fine now. our controller is now requesting to IP: 3.234.248.30-31 instead.

[Paul_Wang]

The issue is not reproducible now. Can you try again?