Aerohive AP121: Device Update Failed.

[KrisC]

Dear support,

I have the following error when i tried to adopt the Aerohive AP121.
I receive the following error message.

The CLI 'save image https://fra.extremecloudiq.com:443/afs-webapp/hiveos/images/AP141-6.5r16.img.S -Removed sensitive DATA- basic no-prompt' execute failed, cause by: The Aerohive device was unable to save the image to flash memory.
Reboot the Aerohive device and try again. If this problem persists, contact Aerohive Support.

When i ran the command in the terminal of the Aerohive AP121 it says the following errror.

curl: (35) Unknown SSL protocol error in connection to fra.extremecloudiq.com:443
Faild to download image with HTTP protocol

Is there a other way to install  the new firmware? or other link?

Please advise,
Jeffrey de Jong

[SamPirok]

You will need an account on our Extreme Portal to access the firmware downloads. You can register for a portal account here.

[KrisC]

Dear @Nicolas Melay

Is it possible to retrieve the ​AP141-6.5r16.img.S image ?
Or this a paid option? ​
I need to know if the image works.

When i go to link https://fra.extremecloudiq.com:443/afs-webapp/hiveos/images/ . I need some credentials. Is this also paid?

Please advise,
Jeffrey de Jong

[Anonymous]

Hi Jeffrey,

The old firmware probably does not support TLS 1.2+.

You can try updating the image from the web UI on your AP, and may have to force HTTP instead of HTTPS, or use an old browser to do so.