Extreme Networks

Dear support,I have the following error when i tried to adopt the Aerohive AP121.I receive the following error message.The CLI 'save image https://fra.extremecloudiq.com:443/afs-webapp/hiveos/images/AP141-6.5r16.img.S -Removed sensitive DATA- basic n...

We just took over IT support for a customer who has 3 AP-121 devices. We're trying to register these in EQ Connect, but it seems they are still linked to the previous support account. Can you release these for us so we can adopt them into our account...