an connect aerohive ap650 to extreme cloud??

[GeraGlez_]

can connect aerohive ap650 to extreme cloud??

the ap is upgraded 

Version:            HiveOS 10.2r3 build-251088

[SamPirok]

Can you try running a VLAN probe on the VLAN the AP is supposed to use? You can do this with the following commands: 

• int mgt0 dhcp-probe vlan-range # # (if you want to run a range you would do 1 5 for example, if you want to do one you would just do 5 5 for example. So if I was running a VLAN probe for VLAN 5, the command would be int mgt0 dhcp-probe vlan-range 5 5)
• To set the VLAN you want to use manually, run the command int mgt0 vlan #. So if I wanted to set the VLAN to 5, the command would be int mgt0 vlan 5

[GeraGlez_]

I have an ap 650 connected directly to a modem, I have configured a static IP within the range of the modem network as well as the gateway but I cannot have an internet connection and the ping to the modem does not respond Could you help me?

[SamPirok · Accepted solution]

Thank you for that output. It looks like the AP is still searching for an XIQ instance to connect to. I would suggest following the steps outlined in this guide: https://extremeportal.force.com/ExtrArticleDetail?n=000047588&q=Capwap%20

If you are still unable to connect that AP, I’d recommend enabling CAPWAP debugs (described at the end of the above guide) and either opening a technical support case or you can email me tech data with those CAPWAP debugs at community@extremenetworks.com and I’ll take a look for you. 

[GeraGlez_]

Can you help me? please!… 

i have the next configuration 

AH-501900#show capwap client
CAPWAP client:   Enabled
CAPWAP transport mode:  UDP
DISCOVERY state: Sending Discovery packets to find the CAPWAP server
CAPWAP client IP:        192.168.25.0
CAPWAP server IP:        54.172.0.252
HiveManager Primary Name:54.172.0.252
HiveManager Backup Name:
CAPWAP Default Server Name: redirector.aerohive.com
Virtual HiveManager Name:
Server destination Port: 12222
CAPWAP send event:       Enabled
CAPWAP DTLS state:       Enabled
CAPWAP DTLS negotiation: Enabled
     DTLS next connect status:   Enable
     DTLS always accept bootstrap passphrase: Enabled
     DTLS session status: Disconnect
     DTLS key type: passphrase
     DTLS session cut interval:     5 seconds
     DTLS handshake wait interval: 60 seconds
     DTLS Max retry count:          3
     DTLS authorize failed:         0
     DTLS reconnect count:          0
Discovery interval:      5 seconds
Heartbeat interval:     30 seconds
Max discovery interval: 10 seconds
Neighbor dead interval:105 seconds
Silent interval:        15 seconds
Wait join interval:     60 seconds
Discovery count:         1
Max discovery count:     3
Retransmit count:        0
Max retransmit count:    2
Primary server tries:    1
Backup server tries:     0
Keepalives lost/sent:    0/0
Event packet drop due to buffer shortage: 0
Event packet drop due to loss connection: 3