AP121 - No connection to Classic or IQ Connect

[a_rivas]

Hello,

I Have an AP121 who was unused for a while, i removed it from a classic hivemanager and i tried to add it to a ExtremeCloud IQ but the ap never connect to. When i try to add it to another classic Hivemanager, i haven’t connection too. I added the hivemanager server manually but the AP still don't connect.

I Have another AP in the network and this AP is connected, so i don’t think about a firewall misconfiguration.

I thought about the certificate update that Extreme Networks have done (last year ? I don’t remember) but i didn’t kept the certificate update process, so i can’t try this.

If anyone have an idea, it will be welcome.

Thanks in advance.

Regards

Adrien

[dpanev]

Do a “show version” on the ap

[a_rivas]

It Works too

CAPWAP ping parameters:
    Destination server: 52.214.249.84 (52.214.249.84)
    Destination port: 12222
    Count: 5
    Size: 56(82) bytes
    Timeout: 5 seconds
--------------------------------------------------
CAPWAP ping result:
    82 bytes from 52.214.249.84 udp port 12222: seq=1 time=85.848 ms
    82 bytes from 52.214.249.84 udp port 12222: seq=2 time=84.781 ms
    82 bytes from 52.214.249.84 udp port 12222: seq=3 time=85.765 ms
    82 bytes from 52.214.249.84 udp port 12222: seq=4 time=85.265 ms
    82 bytes from 52.214.249.84 udp port 12222: seq=5 time=85.272 ms
    ------- 52.214.249.84 CAPWAP ping statistics -------
    5 packets transmitted, 5 received, 0.00% packet loss, time 5431.446ms
    rtt min/avg/max = 84.781/85.386/85.848 ms
AH-aabcc0#capwap ping hm-emea-203.aerohive.com
CAPWAP ping parameters:
    Destination server: hm-emea-203.aerohive.com (52.214.249.84)
    Destination port: 12222
    Count: 5
    Size: 56(82) bytes
    Timeout: 5 seconds
--------------------------------------------------
CAPWAP ping result:
    82 bytes from 52.214.249.84 udp port 12222: seq=1 time=84.979 ms
    82 bytes from 52.214.249.84 udp port 12222: seq=2 time=85.568 ms
    82 bytes from 52.214.249.84 udp port 12222: seq=3 time=85.984 ms
    82 bytes from 52.214.249.84 udp port 12222: seq=4 time=84.565 ms
    82 bytes from 52.214.249.84 udp port 12222: seq=5 time=85.776 ms
    ------- hm-emea-203.aerohive.com CAPWAP ping statistics -------
    5 packets transmitted, 5 received, 0.00% packet loss, time 5586.228ms
    rtt min/avg/max = 84.565/85.374/85.984 ms
AH-aabcc0#ping google.fr
PING google.fr (216.58.213.131) 56(84) bytes of data.
64 bytes from 216.58.213.131: icmp_seq=1 ttl=110 time=71.9 ms
64 bytes from 216.58.213.131: icmp_seq=2 ttl=110 time=72.5 ms
64 bytes from 216.58.213.131: icmp_seq=3 ttl=110 time=71.6 ms
64 bytes from 216.58.213.131: icmp_seq=4 ttl=110 time=72.5 ms
64 bytes from 216.58.213.131: icmp_seq=5 ttl=110 time=71.5 ms

--- google.fr ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4004ms
rtt min/avg/max/mdev = 71.587/72.056/72.589/0.476 ms
AH-aabcc0#ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=110 time=72.2 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=110 time=71.4 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=110 time=72.0 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=110 time=71.2 ms
64 bytes from 8.8.8.8: icmp_seq=5 ttl=110 time=71.7 ms

--- 8.8.8.8 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4004ms
rtt min/avg/max/mdev = 71.248/71.749/72.281/0.497 ms

[dpanev]

Try to capwap ping your server from the ap’s

capwap ping 52.214.249.84

capwap ping hm-emea-203.aerohive.com

[a_rivas]

Yes, obviously except the AP IP, it’s the same information (i’ve set the hivemanager IP manually in replacement of the URL for saving connection time)

CAPWAP client:   Enabled
CAPWAP transport mode:  UDP
RUN state: Connected securely to the CAPWAP server
CAPWAP client IP:        10.34.10.1
CAPWAP server IP:        52.214.249.84
HiveManager Primary Name:hm-emea-203.aerohive.com
HiveManager Backup Name:
 

[dpanev]

Compare this entry, 

CAPWAP client IP:        10.34.10.3
CAPWAP server IP:        52.214.249.84
HiveManager Primary Name:52.214.249.84
HiveManager Backup Name:
CAPWAP Default Server Name: redirector.aerohive.com

with the Device which is actually working in the XIQ. They should be the same