AP121 - No connection to Classic or IQ Connect

[a_rivas]

Hello,

I Have an AP121 who was unused for a while, i removed it from a classic hivemanager and i tried to add it to a ExtremeCloud IQ but the ap never connect to. When i try to add it to another classic Hivemanager, i haven’t connection too. I added the hivemanager server manually but the AP still don't connect.

I Have another AP in the network and this AP is connected, so i don’t think about a firewall misconfiguration.

I thought about the certificate update that Extreme Networks have done (last year ? I don’t remember) but i didn’t kept the certificate update process, so i can’t try this.

If anyone have an idea, it will be welcome.

Thanks in advance.

Regards

Adrien

[a_rivas]

Hi Sam,

This is the result about the troubleshooting :

AH-aabcc0#ping 10.34.10.254
PING 10.34.10.254 (10.34.10.254) 56(84) bytes of data.
64 bytes from 10.34.10.254: icmp_seq=1 ttl=255 time=0.597 ms
64 bytes from 10.34.10.254: icmp_seq=2 ttl=255 time=0.520 ms
64 bytes from 10.34.10.254: icmp_seq=3 ttl=255 time=0.490 ms
64 bytes from 10.34.10.254: icmp_seq=4 ttl=255 time=0.496 ms
64 bytes from 10.34.10.254: icmp_seq=5 ttl=255 time=0.493 ms

--- 10.34.10.254 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4000ms
rtt min/avg/max/mdev = 0.490/0.519/0.597/0.042 ms
AH-aabcc0#ping 8.8.8.8     
PING 8.8.8.8 (8.8.8.8) 56(84) bytes of data.
64 bytes from 8.8.8.8: icmp_seq=1 ttl=110 time=73.3 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=110 time=71.6 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=110 time=70.6 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=110 time=71.6 ms
64 bytes from 8.8.8.8: icmp_seq=5 ttl=110 time=70.6 ms

--- 8.8.8.8 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4004ms
rtt min/avg/max/mdev = 70.646/71.570/73.301/1.027 ms
AH-aabcc0#ping google.com
PING google.com (216.58.204.142) 56(84) bytes of data.
64 bytes from 216.58.204.142: icmp_seq=1 ttl=110 time=71.6 ms
64 bytes from 216.58.204.142: icmp_seq=2 ttl=110 time=70.4 ms
64 bytes from 216.58.204.142: icmp_seq=3 ttl=110 time=71.1 ms
64 bytes from 216.58.204.142: icmp_seq=4 ttl=110 time=70.1 ms
64 bytes from 216.58.204.142: icmp_seq=5 ttl=110 time=71.1 ms

--- google.com ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 4003ms
rtt min/avg/max/mdev = 70.182/70.909/71.605/0.601 ms
AH-aabcc0#show ip route default
                        ^-- unknown keyword or invalid input
AH-aabcc0#show ip route        
Ref=references; Iface=interface;
U=route is up;H=target is a host; G=use gateway;
Destination     Gateway         Netmask         Flags Metric Ref    Use Iface
--------------- --------------- --------------- ----- ------ ------ --- -----
10.34.10.0      0.0.0.0         255.255.255.0   U     0      0        0 mgt0
127.0.0.0       0.0.0.0         255.255.255.0   U     0      0        0 lo
0.0.0.0         10.34.10.254    0.0.0.0         UG    0      0        0 mgt0
AH-aabcc0#int mgt0 dhcp
AH-aabcc0#int mgt0 dhcp-pro
AH-aabcc0#int mgt0 dhcp-probe vlan
AH-aabcc0#int mgt0 dhcp-probe vlan-range 10 10
AH-aabcc0#
local=DHCP server configured on local device;

DHCP server probing, use CTRL-C to stop
          10-  0(ms)
DHCP Tests performed for VLANs 10-10
Passed VLANs:
  10 10.34.10.0/24
Status: complete

AH-aabcc0#show capwap client
CAPWAP client:   Enabled
CAPWAP transport mode:  UDP
RUN state: Connected securely to the CAPWAP server
CAPWAP client IP:        10.34.10.3
CAPWAP server IP:        52.214.249.84
HiveManager Primary Name:52.214.249.84
HiveManager Backup Name:
CAPWAP Default Server Name: redirector.aerohive.com
Virtual HiveManager Name:
Server destination Port: 12222
CAPWAP send event:       Enabled
CAPWAP DTLS state:       Enabled
CAPWAP DTLS negotiation: Enabled
     DTLS next connect status:   Enable
     DTLS always accept bootstrap passphrase: Enabled
     DTLS session status: Connected
     DTLS key type: passphrase
     DTLS session cut interval:     5 seconds
     DTLS handshake wait interval: 60 seconds
     DTLS Max retry count:          3
     DTLS authorize failed:         0
     DTLS reconnect count:          0
AH-aabcc0#exec _test tcp-service host 52.214.249.84 port 22
Testing TCP connection for host=52.214.249.84, port=22, timeout=10 seconds
Test successfully.
AH-aabcc0#capwap client transport http
AH-aabcc0#save config
AH-aabcc0#no capwap client enable
AH-aabcc0#capwap client enable  

[SamPirok]

I’d try setting the CAPWAP server manually at this point; this guide reviews how to do this: https://extremeportal.force.com/ExtrArticleDetail?an=000057794&q=capwap%20troubleshooting

[a_rivas]

4 or 5 times.

[dpanev]

Did you already reset the config?

[a_rivas]

Version:            HiveOS 6.5r8a build-178524
Build time:         Tue Oct 17 05:33:55 UTC 2017
Build cookie:       1710162233-178524
Platform:           HiveAP121
Bootloader ver:     v1.0.0.52
TPM ver:            v1.2.37.17
Uptime:             0 weeks, 0 days, 3 hours, 5 minutes, 57 seconds